Travel and Short-Term Rental Fraud in Quebec: What to Do?

You booked a cottage, Airbnb or hotel that didn't exist? The accommodation was completely different from the photos? The owner disappeared with your deposit? Vacation rental scams are common, especially during peak season.

Is This Really a Problem?

Yes. Whether it's a completely fake listing or non-compliant accommodation, you have recourse. If you paid for something you didn't receive, it's fraud.

Real Examples

"I booked a cottage on Kijiji for the holidays. When I arrived, the address didn't exist. The owner no longer responds."

"The Airbnb was completely different from the photos. Dirty, poorly maintained, and the owner refuses to refund."

"I paid a $2,000 deposit for a week in a cottage. The owner cancelled 2 days before and refuses to refund."

"The hotel booked online didn't exist. The website was a copy of a real site."

What You Can Do

Red Flags

  • Price too good to be true
  • Owner asks for payment outside the platform
  • Pressure to book quickly
  • No reviews or only recent positive reviews
  • Photos that look too professional or generic

How Report Quebec Can Help You

  • Complete documentation of your case
  • Guidance to appropriate recourse
  • Official record of the fraud
  • Help with chargeback process

Victim of Travel Fraud?

Document your case with us. Free and confidential service.

File a Report