Report Quebec is committed to protecting the confidentiality and security of your personal information, in accordance with Quebec's Act to modernize legislative provisions respecting the protection of personal information (Law 25).
1. What Data Do We Collect?
Data Provided When Filing a Report
- First and last name
- Email address
- Phone number (optional)
- City and postal code
- Description of the situation
- Date and location of the incident
- Amount involved
- Evidence (screenshots, documents)
Technical Data Collected Automatically
- IP address (for security)
- Device type and browser
- Pages visited
- Date and time of visit
Data We NEVER Collect
- Social Insurance Number (SIN)
- Full credit card number
- Banking passwords
- Biometric data
2. How Do We Use Your Data?
Your data is used only to:
- Process and analyze your report
- Contact you for follow-up on your file
- Generate anonymous statistics on types of fraud
- Improve our services
- Prevent abuse and false reports
We never sell or rent your data to third parties.
3. Data Sharing
Your data may be shared, only with your consent, with:
- Police authorities (SPVM, SQ, RCMP) if you request it
- The Canadian Anti-Fraud Centre
- The Office de la protection du consommateur
- Your financial institution (if relevant)
Without your explicit consent, your data will never be shared, unless required by law (court order, criminal investigation).
4. Data Retention
- Reports: Retained for 7 years (in accordance with legal requirements)
- Technical logs: 90 days maximum
- Payment data: Processed by Stripe, not stored on our servers
You can request deletion of your data at any time by contacting us.
5. Data Security
We implement rigorous security measures:
- SSL/TLS encryption for all communications
- Secure storage on servers in Canada
- Restricted data access (authorized personnel only)
- Two-factor authentication for administration
- Regular encrypted backups
6. Your Rights (Law 25)
In accordance with Law 25, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Delete your data (right to be forgotten)
- Withdraw your consent at any time
- File a complaint with the Commission d'acces a l'information du Quebec
To exercise these rights, contact us at info@signalementquebec.ca.
7. Cookies and Tracking Technologies
We use cookies to:
- Ensure proper site functionality
- Remember your preferences
- Analyze site usage (Google Analytics)
You can disable cookies in your browser settings, but some site features may no longer work properly.
8. Changes to This Policy
We may modify this privacy policy at any time. Changes take effect upon publication on the site. In case of major changes, we will inform you by email.
9. Contact
For any questions regarding the protection of your data:
- Data Protection Officer
- Phone: 438-800-0058
- Email: info@signalementquebec.ca
You can also contact the Commission d'acces a l'information du Quebec if you believe your rights have not been respected: cai.gouv.qc.ca