You were overcharged by a mechanic? Repairs weren't done properly or weren't necessary? The garage refuses to honor their warranty? You have recourse against fraudulent garages.
Common Problems
- Unnecessary repairs — Work done that wasn't needed
- Overcharging — Bill much higher than estimate
- Work not done — Charged for repairs not performed
- Poor quality work — Problem returns shortly after
- Used parts billed as new
What to Do
- Get a second opinion — Have another mechanic inspect
- Keep all documents — Estimates, invoices, old parts
- Send formal notice — Demand correction or refund
- Complaint to OPC — Office de la protection du consommateur
- Small claims court — For amounts up to $15,000
Your Rights
In Quebec, garages must provide a written estimate before work and cannot exceed it by more than 10% without your approval. They must also give you replaced parts if requested.
How Report Quebec Can Help You
- Documentation of your case
- Generate a formal notice
- Guidance to appropriate recourse