You paid a deposit for a purchase, rental or service, and the seller refuses to refund it? The transaction was cancelled but your money never came back? You have rights and several options are available in Quebec to recover your deposit.
$1,200
average deposit in dispute
70%
resolved with formal notice
$15,000
small claims limit
Common Situations
- Rental deposit — Landlord keeps deposit after cancellation
- Vehicle deposit — Dealer refuses to refund after deal falls through
- Service deposit — Contractor keeps deposit without doing work
- Event deposit — Wedding venue, caterer keeps deposit after cancellation
- Online purchase — Seller disappears with deposit
Your Rights in Quebec
In Quebec, a deposit is generally refundable unless the contract specifically states otherwise. Even then, the seller can only keep a reasonable amount to cover actual damages.
Important
A "non-refundable deposit" clause may not be enforceable if it's considered abusive under the Consumer Protection Act. You may still have recourse.
What You Can Do
- Send a formal notice — Often enough to get your money back
- Contact the OPC — If it's a merchant (Office de la protection du consommateur)
- Credit card chargeback — If you paid by credit card
- Small claims court — For amounts up to $15,000
How Report Quebec Can Help You
- Complete documentation of your case
- Generate a formal notice
- Guidance to appropriate recourse
- Official record for future reference