You bought something from a private seller and it wasn't as described? The seller disappeared after payment? Private sales have fewer protections but you still have recourse.
Common Problems
- Item not as described — Hidden defects, wrong condition
- Counterfeit goods — Fake brand items
- No delivery — Seller disappears after payment
- Stolen goods — Item was stolen property
What to Do
- Contact the seller — Try to resolve directly
- Document everything — Messages, photos, payment proof
- File police report — If it's clear fraud
- Small claims court — For significant amounts
- Report on platform — If bought through Kijiji, Facebook, etc.
Important
Private sales between individuals are not covered by the Consumer Protection Act. However, if the seller deliberately misrepresented the item, it may constitute fraud.
How Report Quebec Can Help You
- Documentation of your case
- Guidance to appropriate recourse
- Generate a formal notice