You noticed recurring charges on your credit card for a subscription you don't remember signing up for? A "free trial" turned into paid subscription? Hidden subscriptions are a common problem and you have recourse.
Common Scenarios
- Free trial trap — You signed up for free trial, forgot to cancel
- Pre-checked box — Subscription was hidden in terms and conditions
- Difficult cancellation — Company makes it hard to cancel
- Unauthorized charges — You never signed up at all
What You Can Do
- Contact the company — Request cancellation and refund
- Document everything — Keep records of all communications
- Credit card chargeback — Dispute unauthorized charges
- Complaint to OPC — Office de la protection du consommateur
- Block future charges — Ask your bank to block the merchant
Your Rights
Under Quebec's Consumer Protection Act, merchants must clearly disclose subscription terms. Hidden or misleading subscriptions may be considered unfair practices.
How Report Quebec Can Help You
- Documentation of your case
- Guidance to appropriate recourse
- Help with chargeback process